Returns Policy

Other Worlds Policies
722 Pasadena Ave S St Petersburg, FL. 33707 usa	Phone: 727-345-2800 support@theotherworlds.com

Return Policy:

Other Worlds Return Policy

You have 90 days to decide if you need to do a return on your merchandise.

All merchandise except printed or recorded material, may be returned in NEW condition for a full refund minus shipping costs and a 15% restocking fee, if the customer calls for a Return Authorization Number within ninety (90) days upon reciept of the merchandise. This has become necessary to cover costs of processing your return. Later returns will be charged a 25% restocking fee.

The customer is responsible for all shipping charges and insurance both ways.Item must be returned in the original packaging.

Please write the Return Authorization Number on a copy of the invoice and include it inside the box. Special order items are exchange only.For merchandise with free shipping, actual cost of shipping will be deducted from final refunded amount.

Sorry no returns on opened CDs or videos.

All claims for damage or defects MUST be made within three (3) business days of reciept by calling 1-888-world70 or 727-345-2800. Please retain the shipping carton and packing materials. You will need these if you decide to do a return or damage claim.

If returned items are not in NEW condition we will have to deduct from your refund as the item will not be re-salable as new.

All claims for damage or defects must be made within three (3) business days of receipt by calling 1-888-world70.

Please retain the shipping carton and packing materials. You will need these if you decide to do a return. Proper packaging is essential to avoid damage.

If returned items are not in NEW condition we will have to deduct from your refund as the item will not be re-saleable as new.

Payment Policy:
To use your Mastercard, Visa, Discover, or Amex,please use our Zoovy checkout feature, or call our store, Tues-Sat 10 am - 6 pm ET, at 1-888-world70, or 727-345-2800.
You may use PayPal or pay directly with your credit card using Zoovy checkout.
You may send a money order.
Buy with confidence! See our Ebay feedback rating.

Your Privacy
We at The Other Worlds respect your concern about privacy and want you to know that we value our relationship with you. Our goal is to provide each theotherworlds.com guest with the best shopping experience possible. We recognize that you place your trust in us, so we take care to safeguard information about you. Please take a few minutes to read about how we collect, use and protect information about online guests of theotherworlds.com.
Information we collect
We collect information you provide when you place an order, register with us, send us an e-mail or call us. This information may include your name, mailing address, e-mail address, phone number, credit card number, along with any other personal or preference information you provide to us. It may also include information you submit about other people; for example, the name and address of a gift recipient. In addition, we use technology that allows us to identify what type of browser you are using, the web site from which you enter theotherworlds.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of theotherworlds.com, which allows us to make improvements in design and content to better serve you.
What are "Cookies" and how do we use them?
A cookie is a small text file placed on your computer when you visit a web site. This file gives your computer a unique identification. This is necessary to identify you as you add products to your shopping cart. If you leave the site before completing your purchase the shopping cart remembers what products you had selected upon your return. This information is usually retained for a few weeks. It does not include any specific information regarding the customer, such as, name, address, or credit card number.
Does theotherworlds.com share information it collects with others?
Theotherworlds.com does not share any customer information with others, except when specifically requested by the customer.
E-Mails from theotherworlds.com
Theotherworlds.com intends to offer our customers opportunities that will interest them. We believe you will welcome the information you may receive as a result of visiting theotherworlds.com. For example, we may contact you with news about special promotions or offers. However, we respect your preference to limit this communication. If you receive e-mail from theotherworlds.com and you decide you would rather not receive such information from us in the future, simply follow the unsubscribe instructions included in the e-mail message or call 888-world70.
Links to other web sites
Theotherworlds.com may offer links to other sites. These web sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site.
Your consent
By using the theotherworlds.com website, you consent to our use of guest information as described in this Privacy Policy. We may change or add to this privacy policy so we encourage you to review it periodically.
Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect. Theotherworlds.com uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.
The law protects you
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.

Shipping Policy:
Domestic:
Large items go by UPS and small items by US Postal Service. Contact us if you have a special shipping request. Items with free shipping will be shipped by Fedex or UPS only. If you have a military address or need delivery to a P.O. box there may be additional charges.
International:
Note: All countries will come up as available to ship but we reserve the right to say no to shipping to high risk countries. Also a large item may price out for shipping to your country but may not be allowed in by postal service due to size restrictions. Our system does not allow this to be specified automatically. Please check with us before buying.
International shipping is very expensive. PLEASE contact us BEFORE you buy for a shipping quote. International orders take a bit longer to prepare for shipping.
All items go by US Postal Service if possible. Items too large for postal service will be quoted for UPS. Buyer is responsible for all applicable Customs duties, taxes, and fees. Please check with your local Customs office for details.
There is a 30 day waiting period before a claim can be filed for lost packages. If your package doesn't arrive 30 days from the shipping date, please let us know by email (sales@theotherworlds.com). If your package arrives damaged and you have paid for insurance, please let us know right away.
It is very rare for a package not to show up within the 30 day time frame, which is why UPS and USPS established the waiting period and we use it too. If you provided an incorrect shipping address to us, guaranteed delivery is null and void. If you leave us negative or neutral feedback because you don't like our policy, then guaranteed delivery is null and void.
All claims must be filed within 60 days. Claims filed after 60 days will not be honored.
If your package had a tracking number and USPS shows that it was delivered, please contact your local Post Office where they are probably holding it for you.
Note: We are not responsible for lack of delivery due to your local postal service or Customs Office. We provide tracking numbers for your parcel which you can use to contact your local authorities to locate your parcel. The US Postal Service guarantees delivery to your local authorities. After that there can be no guarantee or refund of any shipping charges.
Be aware there have been delays and failed deliveries particularly in Italy and Greece. These are not due to the US Postal Service but local authorities.
Florida residents pay 7% sales tax.